RETURNS, REFUNDS AND EXCHANGES POLICY

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. 

1. Please email matthew@matthews-preserves.co.uk to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     Matthew's Preserves
     15 Newman Road
     Calverton
     Nottingham
     NG14 6LG
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Items can not be returned if they have been opened.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.